David B. says, "Hi - we recently had an interaction with SLC plumbing and had the pleasure of speaking with Randi. She is very professional, patient, and took the time to understand us as customers and people. We actually are updating our review from 1 to 4 stars because of a mixup I’ll explain below and of 1) how impressed we were with Randi and 2) the respect we have for small business (we know a good review is very important!).
However I do need to give some context about our interaction as it may be relevant for future customers. We reached out to a couple plumbing businesses to get quotes for a kitchen sink repair. Right after contacting SLC plumbing we received a call from a plumbing company who quoted us $680 for this sink repair. We were sure it was SLC plumbing as we’d just contacted them and left below original review (we never write reviews but were shocked by the high price and wanted to protect customers as we felt we were being taken advantage of given another company had just quoted $150 for the same job). I was then working in the basement for a few hours away from my phone. When I came back I noticed multiple voicemails from SLC plumbing including one threatening a lawsuit against us! There was also a response from Paul to our review asking thumbtack to suspend our account and saying we were not responding to his calls! (Not accurate as I had stepped away for less than 3 hrs)
My wife called SLC plumbing and Randi was able to explain there had been a mixup and we looked into it and realized the phone call was from a different company. We are so deeply sorry for the misunderstanding and have corrected our review. However, I am disappointed by Paul’s response and wish he’d taken the time to simply explain the mixup rather than calling for such drastic action on the back of a simple 2 line review. (What new homeowners can afford a legal interaction?) The multiple follow ups also made us nervous.
I understand the need to have good reviews but hope that SLC plumbing learns from this experience and acts with more compassion and professionalism going forward.
We do think it looks like a good company that does good work, and if they work on their professionalism, would definitely be a company we’d be interested in hiring.
Initial review for reference: Very overpriced! Just to connect plumbing to one sink, the quote was $680."See more
