FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer some of the best prices in town, if our competitor gives you a quote, give us a call and we will beat it!
- What is your typical process for working with a new customer?
We treat every customer with the respect they deserve. Our office staff will offer the best appointment options to fit your schedule, then our licensed plumbers will come to your home to do a thorough inspection and diagnosis of the issues you are having and provide options to address the issue. We are always upfront and honest with our pricing. Our work is always backed up with a guarantee in writing. And we are always here to answer questions and help our customers.
- What education and/or training do you have that relates to your work?
Benjamin Franklin Plumbing offers a full complement residential and commercial plumbing services. As a business we hold all relevant and necessary licenses and insurance. All of our plumbers are licensed in the state of Utah and many of our plumbers are either actively in trade school or have completed trade school. We also offer specific skills training in customer service, trade specific training, and ongoing on-the-job training.