Marc R. says, "In the review section, you can only choose three, but in this case; it should be all of the above, plus some!!! Dmitri and his company, Appliance Repair Quality is the best of the best; period. Professionalism - YES. Great Value - Yes. Work Quality - The Best. Responsiveness - Unparalleled. Punctuality - Yes. Informative - Absolutely; and Integrity - of the highest magnitude!!!
I've been utilizing Appliance Repair Quality since 2017; almost since inception of the company. I ended up finding Dmitri and Appliance Repair Quality online, after being completely frustrated with the sub-par service contractors, my Home Warranty company kept dispatching to my home. I have to say the first visit was amazing. I got a call when he was on the way. He showed up on time. Diagnosed the problem quickly. Explained the problem and the necessary repairs. Gave me a reasonable estimate. Did the repair quickly. And with no deviation from the original diagnosis or price. It was quite spectacular in comparison.
Needless to say... that was a long time ago. Since, I've had Dmitri or one of this techs work on appliances in my home, more than 20 times. Appliance Repair Quality had repaired everything in my house; three refrigerators, two freezers, ice makers, the dishwasher, the washer and the dryer, etc. Some more than once. And every visit was of the same caliber as the first.
On his last visit just a few months ago, I was sure my ice maker was dead, so I contacted Dmitri and told him I need to replace it. He gave me an estimate for the parts and labor, and brought the part with him when he came. But after working on it for a few minutes, he notified me that the current ice maker could be repaired and that i didn't need to replace it; and was able to fix it at a fraction of the original quote.
THAT kind of integrity is not something you often see these days. And that's what I like most about Dmitri and Appliance Repair Quality; that I can trust them. I trust that they're going to do a quality job. I trust that I'll get a fair price. And I trust that they'll stand behind their work, 100%.
Just for frame of reference, below is a review I did of Appliance Repair Quality on Nextdoor, all the way back in 2019.
Another Excellent Appliance Repair. A good appliance repair company is like gold and Dmitri and his company Appliance Repair Quality is nothing short of a rare jewel. I've been calling Dmitry/ARQ almost since the inception of his company a few years ago. And I've always been 100% satisfied with the work; and I've called him many times over the years. Their work is nothing short of excellent. I'm not going to write my usual novel, as I want to focus on the excellence and expedience of the service.
I've been having an issue with my dishwasher for a few weeks and hadn't contacted Dmitri about it until today:
12:00PM: Noticed poor wash. Detergent not dissolved.
12:12PM: Texted Dmitri with problem, provided model number.
12:15PM: Dmitry responded; "Available TODAY between 1-3".
12:16PM: Both parties confirm appointment.
2:27PM: Dmitry sends text that he's on the way.
2:40PM: Dmitry arrives.
2:55PM: Dismantles/Diagnosis problem with Chopper Assembly.
3:10PM: Has Chopper Assembly on truck. Repair Complete.
When is the last time you called a repair person on any day, not to mention on a Saturday and they were there and the repair was complete in less than three hours after you called them? There are no equals when it comes to this kind of service. Dmitry is the reason I cancelled my home warranty. No need to pay for home warranty when you can get this kind of quality service. Dmitry is great - period. And he's a super nice guy, as well.
If you want the best, call Dmitry.
Appliance Repair Quality
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