ARQAtlanta

$65/service call

(waived if hired)

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Responds in about 46 min

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Introduction

🏠 Why Choose Us? 📍 We are local experts with years of experience. 📍 Specializing in all major brands and appliances. 📍 Prompt service to keep your household running smoothly. 🛠️ What We Fix: 📍 Refrigerators, washers, dryers, ovens, dishwashers, microwaves and more! 📍 From minor fixes to major repairs, no job is too big or small. 📞 Call Today! Get the trusted, local repair service your home deserves. Fast, affordable, and right around the corner! ❗️ ARQAtlanta is your local expert – where quality meets convenience.

Overview

Hired 1 time

Serves Norcross, GA

Background checked

3 employees

9 years in business

Business hours

SunClosedMon8:00 am - 8:00 pm

Payment methods

This pro accepts payments via Cash, Check, Credit card, PayPal, Venmo, and Zelle.

Specialties

Appliance type

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Reviews

Customers rated this pro highly for work quality, punctuality, and professionalism.

Exceptional 5.0

10 reviews

5

100%

4

0%

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Read reviews that mention:

Felisia M.

3 weeks ago

·

Hired on Thumbtack

Details: Dishwasher • GE • Residential

ARQAtlanta's reply

Appliance Repair or Maintenance

Marc R.

Mar 11, 2025

In the review section, you can only choose three, but in this case; it should be all of the above, plus some!!! Dmitri and his company, Appliance Repair Quality is the best of the best; period. Professionalism - YES. Great Value - Yes. Work Quality - The Best. Responsiveness - Unparalleled. Punctuality - Yes. Informative - Absolutely; and Integrity - of the highest magnitude!!! I've been utilizing Appliance Repair Quality since 2017; almost since inception of the company. I ended up finding Dmitri and Appliance Repair Quality online, after being completely frustrated with the sub-par service contractors, my Home Warranty company kept dispatching to my home. I have to say the first visit was amazing. I got a call when he was on the way. He showed up on time. Diagnosed the problem quickly. Explained the problem and the necessary repairs. Gave me a reasonable estimate. Did the repair quickly. And with no deviation from the original diagnosis or price. It was quite spectacular in comparison. Needless to say... that was a long time ago. Since, I've had Dmitri or one of this techs work on appliances in my home, more than 20 times. Appliance Repair Quality had repaired everything in my house; three refrigerators, two freezers, ice makers, the dishwasher, the washer and the dryer, etc. Some more than once. And every visit was of the same caliber as the first. On his last visit just a few months ago, I was sure my ice maker was dead, so I contacted Dmitri and told him I need to replace it. He gave me an estimate for the parts and labor, and brought the part with him when he came. But after working on it for a few minutes, he notified me that the current ice maker could be repaired and that i didn't need to replace it; and was able to fix it at a fraction of the original quote. THAT kind of integrity is not something you often see these days. And that's what I like most about Dmitri and Appliance Repair Quality; that I can trust them. I trust that they're going to do a quality job. I trust that I'll get a fair price. And I trust that they'll stand behind their work, 100%. Just for frame of reference, below is a review I did of Appliance Repair Quality on Nextdoor, all the way back in 2019. Another Excellent Appliance Repair. A good appliance repair company is like gold and Dmitri and his company Appliance Repair Quality is nothing short of a rare jewel. I've been calling Dmitry/ARQ almost since the inception of his company a few years ago. And I've always been 100% satisfied with the work; and I've called him many times over the years. Their work is nothing short of excellent. I'm not going to write my usual novel, as I want to focus on the excellence and expedience of the service. I've been having an issue with my dishwasher for a few weeks and hadn't contacted Dmitri about it until today: 12:00PM: Noticed poor wash. Detergent not dissolved. 12:12PM: Texted Dmitri with problem, provided model number. 12:15PM: Dmitry responded; "Available TODAY between 1-3". 12:16PM: Both parties confirm appointment. 2:27PM: Dmitry sends text that he's on the way. 2:40PM: Dmitry arrives. 2:55PM: Dismantles/Diagnosis problem with Chopper Assembly. 3:10PM: Has Chopper Assembly on truck. Repair Complete. When is the last time you called a repair person on any day, not to mention on a Saturday and they were there and the repair was complete in less than three hours after you called them? There are no equals when it comes to this kind of service. Dmitry is the reason I cancelled my home warranty. No need to pay for home warranty when you can get this kind of quality service. Dmitry is great - period. And he's a super nice guy, as well. If you want the best, call Dmitry. Appliance Repair Quality https://www.appliancerepairquality.com

ARQAtlanta's reply

Wow! Thank you so much for your incredibly kind and thoughtful review. It truly means a lot to know that our dedication to quality work, integrity, and customer service is recognized and appreciated. We take great pride in providing honest, reliable, and efficient service, and your continued trust and support since 2017 is the highest compliment we could receive. It’s always a pleasure working with you, and we’re here anytime you need us. Thank you again for your loyalty and for taking the time to share your experience!

Rachel B.

Mar 9, 2025

ARQAtlanta's reply

Karen C.

Mar 9, 2025

ARQAtlanta's reply

Mitchell R.

Mar 9, 2025

Dmitry is always a pleasure to work with. He's always on time, helpful, and honest with his repairs and recommendations. He's helped with a number of our appliances and is always the first call to make when a concern arises.

ARQAtlanta's reply

Thank you so much for your kind words! I truly appreciate your trust and support. It’s always a pleasure helping out, and I’m glad I could assist with your appliances. If you ever need anything, don’t hesitate to reach out!

Credentials

Background Check

Anatoly Mikhin

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
❗️Our service fee is $65/85 depends on brand & model 📌 It's included : 1. Our coming. 2. Diagnostic. 3. Finding out a reason of the problem. ❗️We charge NOTHING, if you decide to fix your appliance, in this case, you will pay for parts & labor only, without any service fee!
What is your typical process for working with a new customer?
1. Initial Contact & Inquiry 📌 The customer reaches out to our company. 📌 They describe the issue (e.g., refrigerator not cooling, washer not draining). 📌 The technician asks clarifying questions to diagnose the potential problem. An appointment is scheduled. 2. Service Call & Diagnosis 📌 The technician arrives at the customer's location within the scheduled window. 📌 They inspect the appliance, run tests, and pinpoint the issue. 📌 The technician provides a diagnosis and an estimate for repair costs, including labor and parts. 3. Repair & Solution 📌 If the customer agrees to the estimate, the technician proceeds with the repair. 📌 If parts need to be ordered, the technician schedules a follow-up visit. 📌 After the repair, they test the appliance to ensure it’s functioning properly. 4. Payment & Warranty 📌 The customer receives an invoice and makes payment (cash, card, or financing options, if available). 📌 The technician explains any warranties on labor or parts. 5. Follow-up & Customer Support 📌 Customers are encouraged to leave a review or provide feedback.
How did you get started doing this type of work?
📌 In 2005 I started by fixing my own and friends' appliances, developing troubleshooting skills over time. 📌 Later I was assistant with a repair service and gain experience before becoming independent technician. Was working under an experienced technicians and had a great way to learn on the job.