Mark C. says, "Juliano was very responsive and quick to contact me after I reached out. A tech was able to come out two days later. Marlon came by today to do a quick diagnostic on our dishwasher. He was thorough in his explanation and gave us options in terms of repairing or replacing the unit, and helped us weigh the pros and cons together. At one point, he encouraged us to take a full day to think it through and let him know how we want to proceed. I didn’t feel any pressure to go one way or another but he was honest about how it was worth spending the money for the repair option. He laid out the total cost and it was reasonable. We opted to replace the dishwasher altogether given we’ve wanted to replace the unit anyway. I was only on the hook for the diagnostic fee, which I didn’t mind. Had I done the full repair, it would’ve gone towards the total cost so that was a great option. Nonetheless, it was very helpful to have Marlon’s point of view to make a wise decision at the end of the day. I will definitely be using R&J for future appliance repair issues again!"See more