Ali Parnian says, "My second AC unit started blowing warm air today. I contacted Thomas at 8am and they sent a technician, James, out at 3pm and within the window promised. He tested the unit and said it was a bad capacitor. This was good news as capacitor repairs are much less expensive than repairing or replacing parts for my system. He gave me the option to buy the part and repair it myself if I was comfortable (I am relatively handy) or he could get the part an install it.This was music to my ears, a technician that is not out to try to sell me a new unit "because my unit is old" or sell me stuff I don't need.I happened to have a capacitor so I decided to switch it out myself. He even gave me tips on how to make sure I tighten the contacts and stay safe! My AC is working now and I only had to pay the service fee which was well worth it.I asked James how long he has worked for Thomas and why he switched from two other well known companies that I have heard of, and he said he likes the culture of just doing what is right for the customer. The other companies train techs to be their salesforce and turn every service call into maximizing sales and selling what benefits the company not the individual.At Thomas their technicians do what is right for the customer, I highly recommend them if you want an honest service with an honest recommendation and reasonable prices.Now it makes sense to me why the bigger franchise company's advertise to go out for no charge, its' because their goal is to make up that service charge with hundreds or thousands of unnecessary repairs.Thanks again for running a business with integrity, I think in the long run you will attract better technicians that take pride in their vocation and can sleep at night knowing they didn't rip anyone off and always do what's right.Bravo!"See more
