FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Transparent Pricing + 10% Off Your First Service! We believe in honest, upfront pricing with no hidden fees. As a thank-you for choosing us, we’re offering 10% off your first service! Whether it’s a routine repair or an emergency fix, you'll get reliable service at a fair price. Just mention this offer when booking.
- What is your typical process for working with a new customer?
Our Process – What to Expect When You Work With Us Initial Contact Give us a call or book online—let us know what you need help with. Free Estimate We’ll assess the issue (either over the phone or on-site, depending on the job) and provide a transparent, no-obligation estimate. Scheduling Once approved, we’ll schedule the work at a time that’s convenient for you—even same-day service when available. Service Day Our licensed technician arrives on time, explains the work, and gets it done efficiently and cleanly. Follow-Up After the job, we make sure everything’s working properly and you’re fully satisfied. We’re always here for questions or follow-up needs.
- What education and/or training do you have that relates to your work?
Over 25 Years of Experience—From Breweries to Grandma’s Kitchen Sink Our team brings over 25 years of hands-on plumbing experience, handling everything from complex, highly technical systems like breweries and commercial setups to everyday residential repairs. We’ve seen it all and fixed it all, combining deep industry knowledge with a commitment to quality work and customer care.