Top 10 Custom Closet Professionals near Brooklyn, NY
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Reviews for Brooklyn custom closet professionals
Christina Q.
I’m writing this review purely because I hope that future customers do not end up left in the lurch as we were. Our project, which began mid January and was said to be completed in February, was left incomplete as of mid May after multiple assurances — both written and verbal — that the work would be completed by deadline after missed deadline.
It became clear quickly that the project was mismanaged as Nikolas would often have to return to the site to redo work. There were whole weeks at a time when no one would show up, and then things would pick up for a day or two at a time. The tiling is beautiful, but the work in the bathroom was never completed. The closet project for which we initially hired the company was also never completed. Our stairway and recent paint job was left badly battered up by equipment brought up and downstairs. We were told this would be fixed upon project completion, but that was never the case — because the Project was abandoned. Our wood floors were left covered in paint. We also paid for plumbing work, which was never completed. We were told we would be compensated for the loss and never were. It’s difficult to capture the damage in photos, but I have included some below.
We were repeatedly reminded that we were being given “a great deal.” Nikolas talks a bit game, and we hired him because he seemed very respectful at the start, however, the way he treated/spoke to us is perhaps the lowest form of customer service imaginable. He told us he was "fucking done" and do “what we were told” after attempting to source materials and get the work completed. I won’t pretend that I didn’t get angry or raise my voice, because I did — he really pushed us to the brink. At this point, it’s a wash, we are cutting our losses and moving forward, but if this review can save one person/family the headache and heartache we have been through over the last 4+ months, then mission accomplished.
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