Andrew R. says, "I phone Trowell Electric at approximately 10am and explained my situation in my rental home (dryer would not dry) after having an appliance technician tell me the problem was not with the dryer but the 240 v. requirement for the dryer was not working. Eddie, from Trowell Electric picked up the phone, listened to my problem and said he would get an electrician out to my home quickly. He kept me posted as to who the electrician was and his anticipated time of arrival. As promised, 1 hour later Frank from Trowel showed up, quickly ascertained the problem (1/2 of a dual 30 amp breaker), and went to find an apparently rare dual 30 amp breaker. After installing the new breaker, the dryer works flawlessly.
Choosing 'three items' above is not really expansive enough as my experience with Trowell would include all five of the above, including Value and Work Quality as well as the afore selected Professionalism, Punctuality and Responsiveness.
Trowell as the company, Eddie and Frank in particular, exhibited, in my opinion, an increasingly rare commodity in todays business world-they listened to the client.
As an out-of-town home owner, I have to trust any company or individual that may be called for repairs while I am at my primary residence. Trowell is that Company. Thank you Trowell, Eddie and Frank, I am indebted to you on this project and will be utilizing your talents in the future.
Andrew Reagan
McLean, Virginia"See more
