Brian Jasinski says, "Update: Owner reached out to me and apologized for my uncustomary experience. He made an offer to make things right, to which I excepted. He was sincere and professional with our phone call. Its nice to see management that actually cares about its customers.BQ basement & concrete, a Groundworks Company, installed a French drain basement gutter, and sump pump in my finished basement due to a foundation leak. Part of the contract was for them to open the wall if it was suspected that water was coming from the wall, and not the floor. When the crew finished, they asked that I pay the full price by approving the loan payout, & I said no. I had to contact the company to take off the fee to open the wall & apply sealant because that wasnt done. Contract stated if there is a vertical crack, they would remove small amount of drywall and apply seal. If none detected it would come off the site work. It was obvious though that the water was coming from the wall because of the water stains coming down the wall. Next big rain fall still got water coming down the wall & ponding on the floor next to the drain. Contacted the company to come out. They agreed it was coming from the wall & would remove wall & seal for $1525, when it was much less in the contract to just do the portion that was leaking from. The crew that did the work left their trash on the furniture in my basement. Did a HORRIBLE job containing the dust. Took 2 days to clean up after them. Theres two windows in the basement & they didnt think to open even the one above where they were working! The head crewman didnt explain anything about the sump pump or backup battery. When they were done, it was like they were in a rush to leave. I had to stop them from leaving my driveway because the sump pump alarm had been going off the entire time. The guy told me it was because they tripped the breaker, but never decided to correct it. So I went and did it myself."See more
