Scott K. says, "Overall satisfied for the long term. The quality of carpentry by Big Master was 5-star. Outstanding job rebuilding stairs from the kitchen to basement. Includes handrail, balusters, newell post, resurfaced landings. They swept up dust and were respectful of our home.
The clarity of the contract was lacking. I give it a 1-star rating because "removal" didn't mean disposal like other bids. We were left with too-heavy bags that the city of Boston would not take and we could not move.
Big Master provided a modest credit that helped with the cost of debris removal, but we had to re-distribute heavy items into more bags and haul them to a neighbor's dumpster (for $$).
Despite high quality craftsmanship, for above reasons I could not rehire Big Master."See more