Jose M. says, "I wanted to take a moment to express my appreciation for the excellent service I received from your company B&M recently. My AC had been acting up, frequently turning off, which prompted me to reach out to B&M for assistance.
The technician ( Alex) assigned to my case, was not only hard-working and diligent but also incredibly polite. Despite facing challenges with the AC unit, he remained focused on rectifying the issue efficiently. Sergio, whom I believe is the owner of the company, was also very helpful and maintained clear communication throughout the process.
After initial visit and repair work, unfortunately, the problem resurfaced a couple of hours later. I contacted Sergio, keeping in mind that this was a Saturday evening close to 8:40 pm. I was pleasantly surprised when Sergio assured me that he would send the same technician back to address the recurring issue promptly.
I wanted to extend my gratitude to your team, especially Sergio and the Alex , for their professionalism and dedication to resolving my AC problems. Their commitment to customer satisfaction is truly commendable, and I am grateful for the prompt assistance provided.
Thank you once again for the outstanding service, and I look forward to continued positive experiences with your company in the future. Thank you"See more
