FAQs
- What is your typical process for working with a new customer?
Step 1: Initial Consultation – Your Vision, Our Expertise For Homeowners: • What’s Your Dream? Let’s start with a simple conversation about your goals—whether you want to update a kitchen, redesign your bathroom, or renovate your whole home. • Existing Plans or Concept? Do you have a vision in mind, or already have design plans? No worries either way—we can work with you on a full design or help bring your concept to life. • Project Scope & Budget: We'll discuss your budget expectations, timeline, and the level of involvement you're comfortable with. For Multifamily Investors: • Maximizing ROI: We’ll begin by understanding your investment goals, whether you're improving tenant experiences or increasing property value. • Scope of Work: Are you looking for specific improvements like upgrading interiors or enhancing curb appeal? Or do you need a complete transformation across multiple units? • Budget & Financing: We'll work with your financial parameters to ensure the best balance between quality and cost-efficiency. Step 2: Discovery & Detailed Consultation – Refining the Plan Once we understand your needs, our team will dive deeper into the specifics of the project: • Site Visit (if applicable): We visit your property to assess the existing space, gather measurements, and discuss any site-specific challenges. • Design & Material Preferences: For homeowners, we’ll talk about style, functionality, and material preferences—whether it’s modern finishes, timeless designs, or sustainable choices. For multifamily investors, we’ll consider tenants' needs, durability, and long-term maintenance. • Preliminary Budget & Timeline: With all the details in mind, we’ll help set a realistic budget and timeline, accounting for everything from permits to design iterations. Step 3: Design Development – Crafting the Perfect Plan • For Homeowners: If you need full design services, our team will bring your ideas to life with custom plans, incorporating your lifestyle needs and preferences. • For Multifamily Projects: We’ll present you with practical design concepts that maximize space, flow, and functionality for your tenants while boosting the property’s value. • Approval & Refinement: You'll have input at every stage of the design. For homeowners, we'll refine the plans until they're exactly what you envision. For multifamily investors, we’ll ensure that designs align with your ROI goals and property values. Step 4: Contract & Pre-Construction – Getting Ready to Build Once you’ve approved the design and budget, we’ll move forward with the contract: • Agreement & Clarity: The contract outlines project scope, payment schedule, timeline, and any other agreed-upon details. This ensures we're all aligned before work begins. • Material Selections: For homeowners, we’ll guide you through material and fixture choices, making sure everything is cohesive with the design and budget. For multifamily projects, we’ll focus on durable, tenant-friendly options that balance aesthetics with function. • Permitting & Approvals: We handle all necessary permits and ensure the project complies with local codes. For multifamily investors, we’ll make sure the work minimizes disruption to tenants and complies with property regulations. • Scheduling: We’ll create a detailed timeline, taking into account subcontractors, material lead times, inspections, and any potential delays. Step 5: Construction – Turning Vision into Reality This is where the magic happens. Our expert team takes over to bring the designs to life: • Ongoing Communication: We’ll keep you updated throughout the construction process, whether it’s through regular check-ins, photos, or weekly reports. Homeowners can expect transparency, while multifamily investors will receive updates that focus on project milestones, tenant impact, and cost-effectiveness. • Quality Control: We hold ourselves to the highest standards of craftsmanship. You’ll have regular quality checks to ensure everything is progressing as expected. • Flexibility: During construction, there may be changes or unexpected issues (e.g., supply chain disruptions, weather delays, design refinements). We’ll work with you to address any changes, ensuring you’re always in the loop. • RFI Log & Problem Resolution: We track and manage Requests for Information (RFIs) diligently, making sure that any unresolved issues are promptly addressed with the relevant stakeholders (owners, subcontractors, suppliers). Step 6: Final Walkthrough & Project Completion • Final Inspection: Before we call the project finished, we’ll conduct a thorough walkthrough to ensure everything meets our high standards and your expectations. Any small issues will be resolved before final sign-off. • For Homeowners: This is when you’ll see your dream realized. You’ll be invited to inspect the completed space, approve the final touches, and enjoy your newly transformed home. • For Multifamily Investors: We’ll ensure that all units are completed as promised, with all tenant-related concerns addressed. You’ll receive a final report on ROI projections and the project’s impact on your property’s value. Step 7: Handover & Post-Completion Support • Final Payment & Handover: Once the project is completed to your satisfaction, we’ll process the final payment and hand over any necessary warranties or documents. • Post-Completion Support: We offer ongoing support for any minor adjustments or questions. For homeowners, that might mean helping you with future upkeep or answering questions about your new space. For multifamily owners, we ensure tenant satisfaction and provide maintenance tips as needed. • Feedback & Testimonials: We welcome your feedback and would love for you to share your experience with us. If you're happy with the work, we’d be honored if you’d refer us to others.