Bennett Y. says, "Ernesto and his father Ernesto, Sr — yes, it’s a family business! — were exemplary. I had a plumbing emergency — a 25+ year old toilet that decided to stop working on one of the more crucial weekends of my life. I rushed to Thumbtack to find a plumber who could come ASAP, sent out several desperate SOS's, and Ernesto responded to my emergency plea within minutes. Not only that, he was at my home very quickly, keeping me informed where he was and what his ETA would be. It turned out the problem was far more than just my elderly toilet — the pipes beneath the house where I’ve rented for 25 years and the main line coming in from the street were riddled with roots from two huge trees in my patio. The plumbing job ended up being extensive but the two Ernestos were incredibly devoted, committing several days — often staying much later than when they would normally have quit for the night — to take care of everything that needed to get done. They made sure to constantly keep myself and my landlord (who lives behind me) upraised about the costs, how the work was progressing, how much longer it would take, etc. They could not have been more professional as well as more personable. I have nothing but raves for Ernesto and Ernesto. 5 out of 5 stars!"See more