FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We believe in upfront, honest pricing—no hidden fees, no surprises. Before any work begins, you'll get a clear, detailed estimate, so you know exactly what to expect. We also offer multiple financing options, membership savings, and seasonal discounts to make sure your home stays comfortable without breaking the bank.
- What is your typical process for working with a new customer?
Our expert technician will thoroughly assess the issue and inspect your home to ensure we understand the full scope. Then, we’ll present you with multiple tailored solutions so you can choose what works best for your needs and budget. With your approval, we can often begin the work that same day!
- What education and/or training do you have that relates to your work?
Our technicians receive ongoing training 2-3 times a week to stay sharp on the latest industry standards, technical skills, and top-tier customer service. With over 100 years of combined experience in plumbing, heating, air, and electric, our team brings expertise and professionalism to every job.