FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
When working with insurance companies, we follow industry-standard pricing set by software like Xactimate, which ensures consistency across claims. These prices can sometimes be higher due to the detailed scope and specific requirements that insurance policies mandate. We always strive to maximize your claim to cover all necessary repairs and upgrades, ensuring you receive the best value from your policy. For retail projects, we offer the same high-quality materials and craftsmanship but at a lower price compared to insurance rates. This is because we're not restricted by insurance guidelines, allowing us to pass savings on to you. Whether you're paying out-of-pocket or through insurance, you can expect the same level of expertise and attention to detail. Our goal is to provide excellent service, regardless of the pricing structure.
- What is your typical process for working with a new customer?
1) Consultation: Free assessment of your project needs. 2) Estimate: Transparent pricing for retail or assistance with your insurance claim. 3) Project Planning: We schedule and manage all trades. 4) Workmanship: We use top-quality materials and offer complimentary upgrades when possible. 5) Final Inspection: We ensure your satisfaction before completing the job.
- What education and/or training do you have that relates to your work?
With over 21 years of hands-on experience in the construction industry, I’ve built extensive knowledge in roofing, siding, windows, and general project management. Additionally, I have 15 years of experience in law enforcement, which has strengthened my skills in safety, attention to detail, and communication. My company, Concept Windows Siding & Roofing LLC, focuses on delivering high-quality work, ensuring every project meets industry standards and customer satisfaction. We've handled a wide range of projects, from insurance claims to full retail jobs, always staying up-to-date on the latest materials and installation techniques.