FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Gem Chimney & Duct, we offer transparent and competitive pricing for all our services, including chimney cleaning, air duct cleaning, and dryer vent cleaning. Pricing depends on factors such as home size, service type, and location. We provide free estimates and upfront pricing before starting any work, ensuring no hidden fees. Additionally, we offer seasonal discounts and special rates for repeat customers, senior citizens, and military personnel. Contact us today for a custom quote!
- What is your typical process for working with a new customer?
We prioritize efficiency, professionalism, and customer satisfaction in every job: Initial Contact & Consultation –for service inquiries. Assessment & Quote – We evaluate the service needs and provide a transparent, no-obligation quote. Scheduling – We arrange a convenient appointment with a professional technician. On-Site Service – Our expert technicians perform chimney sweeping, air duct cleaning, or dryer vent services using high-quality tools and industry-best practices. Post-Service Inspection & Customer Satisfaction – We ensure that the service is completed to your satisfaction and provide maintenance recommendations. Our team is available for same-day and emergency services, ensuring your home stays safe and clean.
- What education and/or training do you have that relates to your work?
Our team is composed of certified and experienced chimney sweeps and air duct specialists. Our founder, Steven, is a Master Sweep in the old English tradition, with over 20,000 chimneys cleaned since 2008. Our technicians undergo regular training to stay updated with the latest industry standards, safety protocols, and best practices for chimney, air duct, and dryer vent cleaning. We are committed to providing high-quality, professional, and reliable service to every customer.