The Plumbing Authority

Top Pro

$49/service call

(waived if hired)

Select a service

Zip code

Pipe issues

Repair urgency

Responds within a day

Introduction

At The Plumbing Authority we know that you want to be able to relax and not deal with plumbing problems. Undependable plumbing can cause you stress and frustration. You deserve to enjoy your Knoxville home without worrying about your plumbing. We don't just care about plumbing. We care about you and your home. We've helped thousands of local homeowners solve their plumbing problems for over 29 years. Don't let unexpected plumbing issues ruin your day. Instead, find relief when you call or schedule online and let us help you get comfort back in your home. Sincerely, Bryan Dotson Owner & 4th Generation Master Plumber

Overview

Current Top Pro

Hired 49 times

Serves Knoxville, TN

Background checked

License verified

20 employees

30 years in business

Business hours

SunClosedMon8:00 am - 5:00 pm

Payment methods

This pro accepts payments via Cash, Check, and Credit card.

Social media

Facebook, Instagram

Featured Projects

15 photos

Sewer Line Replacement
Plumbing Pipe Installation or Replacement
Trenchless Water Line
Plumbing Pipe Repair

Reviews

Customers rated this pro highly for responsiveness, work quality, and professionalism.

Great 4.8

60 reviews

5

95%

4

0%

3

2%

2

0%

1

3%

This pro's rating is a combination of reviews posted by customers both on and off of Thumbtack. Thumbtack cannot verify external reviews.

Read reviews that mention:

Mary B.

Aug 12, 2024

·

Hired on Thumbtack

The Plumbing Authority did a great job on my plumbing. They redid the whole house and Marc and Brian worked diligently to get the job done. I’ve had small problems here and there and the plumbing was old. Now I can relax about anything BIG happening and all the work looks and works great! I would recommend them for any type of plumbing you may need. Mary

Details: 0 sinks • One handle controls both hot and cold water • 0 faucets • Less than a week ago

The Plumbing Authority's reply

Thank you so much for your kind words, Mary! We’re thrilled to hear that Marc and Brian were able to get the job done efficiently and that you’re now able to relax knowing your plumbing is in great shape. It’s fantastic to know that the work meets your expectations and that you would recommend us. If you need anything else or have any questions in the future, please feel free to reach out. We appreciate your trust and your recommendation!

Sink or Faucet Repair

Becky S.

Jul 4, 2024

·

Hired on Thumbtack

They did what they said they would at the reasonable price they said they would. They were available without delay. No flimflam.

Details: Yes, the location has an existing heater • Electric tank • House

The Plumbing Authority's reply

Thank you for your feedback! We’re pleased to hear that our team delivered on their promises and provided service at the agreed-upon price. We pride ourselves on transparency and reliability, so it’s great to know that you experienced just that. If you need any further assistance or have more questions, feel free to reach out. We appreciate your business!

Water Heater Installation or Replacement

Shaun P.

4 weeks ago

·

Hired on Thumbtack

These guys were great. In and out in 15 minutes and the problem was resolved.

Details: Only one drain has issues • Clogging • Slow draining

Plumbing Drain Repair

James S.

Oct 8, 2023

·

Hired on Thumbtack

They ran into big problems installing a water heater but stayed at it until they figured it out! Came the same day that we called!

Details: Repair • No hot water • Electric tank • GE • Other room • House

The Plumbing Authority's reply

Thank you for sharing your experience! We’re glad to hear that our team was able to resolve the issues with your water heater and that we were able to respond promptly. We appreciate your patience and understanding as we worked through the challenges. If you have any further needs or questions, don’t hesitate to reach out. Thanks for choosing us!

Water Heater Repair or Maintenance

Thumbtack Customer

Sep 18, 2023

·

From Google

This company sets the bar for professionalism and customer service. I had two major indoor and outdoor (main water line replaced) and they were spot on and offer interest free financing. It helps when faced with a major unexpected cost. I did not hesitate when my hot water heater went out to call them. I went with their recommendations and Mikhail Lynch is fantastic. He even checked to see if the water had penetrated my walls and flooring and unfortunately it had. I appreciate he thoroughness. I have manufacturer and company warranties on everything they installed. This is not your typical old school plumbing company. Technology with camera's to scope drains and the pictures they took, helped with the insurance company as well. Absolutely recommend The Plumbing Authority for your plumbing needs.

The Plumbing Authority's reply

Malinda, thank you so much for taking the time to leave a 5 star review for us and Mikhail. We are so pleased to hear that he was able to correct that hot water heater issue in your home and that he was thorough in the process. We appreciate you taking advantage of our financing option and we look forward to serving you again in the future!

Credentials

License

License Type: CMC-A – Mechanical Contractor – Plumbing and Gas Piping (TN)

License verified on 4/20/2024

Background Check

Bryan Dotson

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
We offer financing and discounts on multiple projects. For instance, we offer a $93 or free drain clearing. For $93, we will send a licensed plumber out to your home to clear your clogged drain. If they are unable to unclog the drain, it is completely free. The plumber will then provide you with options on what it would take to unclog the drain and ensure that it does not happen again. You can find coupons for other services on our website.
What education and/or training do you have that relates to your work?
All of our plumbers are licensed plumbers. All of our plumbers must complete an apprenticeship program in order to take their State of Tennessee plumbing exam. This consists of thousands of hours of on-the-job training under the watchful eye of a Master Plumber. Along with this is countless hours of study on the international plumbing code and other fuel and gas codes related to our trade. Only after all this training does one qualify to sit for the State of Tennessee Plumbing exam. Upon passing this exam, they become licensed in the plumbing trade.
What types of customers have you worked with?
We have helped thousands of residential and commercial customers solve their plumbing problems over the past 25 years.

The Plumbing Authority

FAQs

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