FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We don't have a standardized pricing system. All of our menus and details are very customized according to each client.
- What is your typical process for working with a new customer?
We communicate mostly by email and phone, but prefer to have at least one in-person meeting to make sure that personalities mesh and all questions are answered. We have a menu packet that we offer, but most of our events have menus that we custom build specifically for each client. We love to work directly with the clients and ask them for details of their dream event, then try to get as close as possible within their budget. Once all the details have been discussed, including dates, timing, menu, rentals, servers and more, we will send a contract and ask the client to review and sign it. We ask for a deposit to secure the date, and for payment via check, cash or paypal credit card on the day of the event. We are very flexible with our clients, and as new issues or questions pop up, we can always edit the contract up to a week before the event. We ask for a final number at least a week ahead, so we can plan our staffing needs and order our food.
- What education and/or training do you have that relates to your work?
Sarah graduated from Western Culinary Institute in 2003, and started working at a Portland hotel, where she met Javier, who was a baker at the time. They have been together ever since. Together, they bring over 30 years of experience to Mundo. Sarah has been a banquet cook, line cook, sous chef and most recently the banquet chef at a local brewery. Javier has been a server, bartender, baker, line cook, banquet cook, sous chef, executive sous chef, executive chef and kitchen manager. Sarah has a passion for food, and loves designing custom menus for clients. She takes care of all the sales and office work, but still cooks for the events as well. Javier is an amazing driver with a CDL, and can park and operate any of our mobile kitchen setups in just about any location. Plus, his food is incredible. We are a small, family-run business, which means the people you discuss menu details with will actually be cooking the food. There is no sales person middleman, just us, and our love of food!