FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is competitive and transparent. We strive to provide value for our customers. Special discounts may be available for certain promotions or events. Any applicable fees will be clearly communicated upfront. Customer satisfaction is our priority.
- What is your typical process for working with a new customer?
Our typical process for working with a new customer involves the following steps: Initial Consultation: We begin by scheduling an initial consultation to understand your needs, vision, and project requirements. This can be done in person, over the phone, or through virtual communication. Project Assessment: We conduct a thorough assessment of the project, including site visits if necessary, to gather information about the space, constraints, and any specific considerations. Proposal and Agreement: Based on the assessment, we provide a detailed proposal that outlines the scope of work, timeline, deliverables, and pricing. Once both parties agree, we proceed with signing an agreement to formalize the collaboration. Design Development: Our team works closely with you to develop the design concept, incorporating your preferences, functional requirements, and aesthetic vision. We present sketches, mood boards, or 3D visualizations to help you visualize the proposed design. Refinements and Approvals: We incorporate your feedback and make necessary refinements to the design concept. We collaborate closely with you to ensure the design aligns with your expectations. Once the design is approved, we move forward to the implementation phase. Implementation and Project Management: We handle the coordination of contractors, procurement of materials, and oversee the construction or installation process. Regular site visits and project updates keep you informed about the progress. Finalization and Handover: Upon completion, we conduct a final inspection to ensure the project meets our high standards of quality. We provide you with any necessary documentation, maintenance guidelines, and instructions for any specialized features or equipment. Post-Project Support: We offer post-project support and address any concerns or questions you may have. Our goal is to ensure your complete satisfaction with the final result. Throughout the process open communication, collaboration, and attention to detail are key. We prioritize customer satisfaction and strive to create a seamless and enjoyable experience from start to finish.