Christopher LeVasseur says, "I cannot say enough good things about our experience with Lisa from Twin Cities Roofing. We got a letter saying we were being dropped by our home insurance for a few reasons, one of them being the roof. I had a few companies come out, however, from our first meeting, Lisa was so understanding of the stress and frustration happening and was so genuine in her willingness to help. We discussed the roof and she took a look at it, but we also did a general walkaround of the property and she explained not only why we were having the problems, but also how to repair them and prevent them in the future. This is mine and my husbands first home and it was so extremely helpful having Lisa walkthrough everything with us and share so much knowledge. She wasnt just here to make a roof sale. She was here to help. It was an incredibly inconvenient time for this to happen with insurance as I have been sick for the past 2 years and have had extensive medical bills and have not been able to work. We found out the issue and I started treatment in May and I had a job again by mid-June. With that being said, finances have been very tight. Lisa talked with us about county, state and federal emergency home rehab programs to try to help with funding, as well as financing options. Unfortunately, we didnt qualify for any. After much searching, we were able to find coverage but had to have the other issues fixed dry rot, exposed wood, gutter drainage. We got it all fixed and are ok for now. We absolutely would not have been able to fix what we did without Lisas recommendations of products and her educating us on whats happening that is creating the issues in the first place. When we are able to afford the new roof, we absolutely will be calling Lisa. I fell in March and got a TBI and the patience and genuine care Lisa had with me and the memory and struggles of that through the process made such an incredible difference with this all. I really feel like the experience we had is not only a reflection of the good-natured character of Lisa, but also an overall reflection of the culture that Twin Cities Roofing cultivates. We havent yet purchased anything from them and we are still taken care of. Thank you so much for the time, energy, knowledge and laughter you shared with us, we are looking forward to working with you in the hopefully near future."See more
