Taylor says, "I had a leaky water heater, and as a first time homeowner, I felt very lost and uncertain about what the next steps would be. The fact that I dont know much about this stuff, made it even more nerve-racking because I wasnt sure who to call or trust so that I wouldnt be ripped off. Thankfully, I have a brother from out of town who knew A little bit about this stuff and he told me what to expect as well as what to look out for.I randomly started calling some local plumbers. Most of them, before there was even a home visit, I felt that I was already being talked into buying something. But when I called the Service professor Their customer service is excellent! I told them what was going on and they were able to send someone out the very next day!Nick was my service professional that showed up to take a look at my water heater. His customer service was absolutely exceptional!Considering my water heater runs on gas, I had many many concerns and fears and I had a long list of questions. Nick was very patient and did an amazing job explaining things to me as well as making me feel very reassured and taking care of. Rather than just pointing out a problem and handing me a quote, he actually took the time and taught me a lot! I felt like I was talking to a trusted friend! He was very honest and gave me the pros and cons of every single option, so that moving forward I could make an educated decision that would fit best for my life style as well as my budget. I never felt like he was only trying to sell me a bunch of stuff that I didnt need. By the end of the visit, I was feeling so much better and even had more confidence as a first time homeowner!! I highly highly recommend Service Professor!!"See more