Stanley Staco says, "I contacted Addario's Plumbing, Heating, Cooling & Electrical Services on a Sunday evening through social media after a newly installed indirect water heater left us without hot water. I was impressed by how responsive they were and was able to schedule a Monday morning appointment. The technicians arrived within the promised time window.Unfortunately, the first technician crew sent were overwhelmed by the issue. After taking photos he repeatedly presented authorization forms and charges before even explaining the problem or proposed solution if any would even be viable. Despite being informed that an electrician had already verified the wiring, he kept suggesting and pushing that the issue is electrical and he clearly uncertain about the next steps.To Addario's credit, once the situation was escalated, a supervisor quickly recognized that a different skill set was needed and reassigned the job to another team. The replacement technicians were outstandingprofessional, knowledgeable, transparent, and thorough. They quickly diagnosed the issue, clearly explained the repairs and costs, and worked diligently for several hours to restore our hot water. They also took the time to explain follow-up recommendations to prevent future problems.The final cost was close to $900, which is significant, but given the emergency nature of being without hot water, I needed the issue resolved quickly. In the end, the second team earned this review and turned what was becoming a frustrating experience into a positive outcome."See more
