Elite Rooter

Brandie, Thank you so much for taking the time to share your positive experience with Elite Rooter and specifically highlighting Omar's exceptional service. We're thrilled to hear that Omar was able to promptly address the issue with your broken spigot, especially considering the inconvenience of having to shut off the water to your entire home. We're proud to have Omar as part of our team, and we're delighted to hear that he not only efficiently fixed the problem but also went the extra mile by patching the stucco around the repair. Providing comprehensive service and ensuring our customers' satisfaction are always our top priorities. It means a lot to us that you would consider hiring us again for any future plumbing needs. We'll be here whenever you need us, ready to deliver the same level of prompt, professional service that you experienced with Omar. If you ever have any questions or need further assistance, please don't hesitate to reach out. We're always here to help! Warm regards, Melissa

We sincerely apologize for the inconvenience and frustration you experienced with our scheduling mishap. Your feedback is crucial to improving our services, and we appreciate you taking the time to share your concerns. It's disheartening to hear that our team did not meet your expectations, and we completely understand your disappointment. We acknowledge the error in scheduling and the subsequent miscommunication. Such instances are not reflective of our usual standards, and we sincerely apologize for any inconvenience caused. We have addressed this issue internally to prevent similar occurrences in the future. Your experience has prompted us to reevaluate our scheduling and communication processes to ensure they align with the high standards we strive to maintain. We understand that you have chosen to go with another company, and while we regret that we were not able to rectify the situation for you, we genuinely appreciate your feedback. Please be assured that we are taking steps to improve our service based on the issues you've raised. If there's anything we can do to regain your trust or if you have further concerns, please feel free to reach out. We value your perspective and are committed to making amends. Thank you for bringing this to our attention, and we apologize for any inconvenience caused. Best regards, Melissa

We sincerely apologize for the unacceptable experience you had with our service. We understand your frustration and disappointment, and we are truly sorry for the inconvenience caused by the delay and the subsequent lack of follow-through. At Elite Rooter, we hold ourselves to the highest standards of professionalism and reliability, and what you described is certainly not reflective of our normal business practices. We deeply regret that we did not meet your expectations during this service call. We take customer feedback very seriously, and we are committed to addressing the issues you raised. We will investigate the situation thoroughly to understand what led to the delays and miscommunication. This way, we can take appropriate corrective actions and prevent similar situations in the future. Your sink stopper repair should have been a straightforward task, and we regret that it has turned into such a hassle. We understand the importance of resolving plumbing issues promptly to minimize inconveniences for our customers. We apologize for any misunderstandings that may have occurred between our team members and the dispatcher. We will ensure better communication and coordination within our team to avoid such conflicts in the future. We value your business and want to make things right. Please allow us the opportunity to resolve this matter to your satisfaction. We will prioritize your case and ensure that a qualified plumber attends to your sink stopper repair promptly and professionally. Once again, we apologize for any inconvenience caused and thank you for bringing this to our attention. Your feedback is crucial to us, and we are committed to improving our services. Please reach out to us directly so we can address your concerns and schedule a timely resolution. We look forward to making amends and restoring your faith in Elite Rooter. Best regards, Melissa

We appreciate your feedback