Jeffrey Thomas says, "Bill at Thermal Eagle is nothing short of a superhero in an HVAC uniform! If I could give him 50 stars, Id do it twice.Of course, my A/C decided to call it quits during the hottest week of the year, when the temperature was pushing 105+ degrees. Because, you know, its not a real emergency unless youre at risk of melting. I did the usual dance: scoured Google and Yelp, found a company with over 2000 glowing 5-star reviews, and locked in an appointment for 2:00 PM, two days later.Now, we all know contractors have a special talent for being late, so I gave them a solid five-hour grace period before I started hunting down an ETA. After waiting an hour for a text back (spoiler: it never came), I called the company only to be serenaded by their voicemail, informing me that they were closed for the day. They promised to call me back in the morning, but by that point, I was pretty sure Id be a puddle by sunrise.Enter my daughter with the save of the century: she told me about Bill. I called him up, and in a blink (okay, 15 minutes), he was at my door, ready to do battle with my misbehaving A/C unit. It turned out the poor thing was freezing up because the evaporator coils were dirtier than a teenagers room. Bill didnt just give it a quick once-over; he spent three solid hours cleaning those coils, all the way until 10:30 PM!And heres where it gets wild. When it came time to settle the bill, I found myself in a reverse haggling match. Id never in my 62 years on this earth fought so hard to give someone more money! I even tried to triple the amount, but Bill wouldnt hear of it. We finally compromised at double what he was askingwhich, by the way, was still half of what other HVAC contractors wouldve charged.But wait, theres more! My ancient 33-year-old outside compressor, which had miraculously survived as long as Methuselah, was leaking. Trying to fix it wouldve made about as much sense as patching up the Titanic with duct tape. Bill, being the legend he is, hooked me up with an entire new system at a price that would make other companies weep.Bill is a young guy, just starting out, but his ambition, integrity, and honesty are off the charts. Id trust him with my wallet, my house keys, and even babysitting my of-age daughters with a bottle of whiskey nearby. If you need HVAC help, do yourself a favor and call Bill. Youll thank me later."See more
