FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Travis & Sons Plumbing & Rooter, we believe in fair, transparent pricing. We provide upfront estimates before any work begins, so there are no surprises. Our rates are competitive, and we never charge hidden fees. We also offer discounts for seniors, military members, and first responders—just a small way to say thank you.
- What is your typical process for working with a new customer?
We start by listening. When you reach out, we’ll ask a few questions to understand the issue and then schedule a convenient time for one of our licensed plumbers to come out. We always arrive on time, assess the situation thoroughly, and explain your options clearly—no pressure, just honest recommendations. Once you approve the work, we get it done efficiently and cleanly.
- What education and/or training do you have that relates to your work?
Our team is fully licensed and insured, with years of hands-on experience in both residential and commercial plumbing. We also stay current on building codes and attend regular training to keep up with the latest tools and techniques in the industry. Quality work and safety are always our top priorities.