City View Construction

Dear Jessica, We appreciate you taking the time to share your feedback about your kitchen renovation project. We understand that you had certain concerns, and we'd like to address them as accurately as possible. First, we want to clarify a few points regarding the timeline. The project indeed began in late April/early May, and we had initially estimated a completion time of 4-6 weeks, considering potential changes in scope. (Which occurred by having our team take care of the rest of the demolition, install all new drywall, and texturing the entire kitchen and others parts of the home) We had a new estimate of completion of 6-8 weeks. This being said the project was finished on the 3rd week of June. Delays did occur, partly due to unforeseen factors, such as material selection and temporary pauses requested by your end. We always strive to communicate openly about any timeline adjustments. In terms of oversight, we apologize if you felt there was insufficient supervision. While you may recall seeing us 2-3 times over the so called three-month period, I personally visited the project site more than 10 times, ensuring that the work was progressing as planned and addressing any concerns that arose promptly. Regarding the mistakes you mentioned, we acknowledge that a couple of issues did arise during the renovation process. However, we take pride in our commitment to rectify any errors promptly and ensure your complete satisfaction. It's important to note that remodel projects never run perfect, issues come up. I can confidently say that any issues we were notified of were fixed within 24 hours. The concerns about the vinyl flooring and the fridge fitment are noted. The only reason the vinyl flooring could be coming up is because you installed a wall over floating floors without discussing with me first. We would have appreciated the opportunity to address these issues during the final walkthrough to ensure your complete satisfaction. We remain committed to resolving any outstanding matters to your liking. Our ultimate goal is to deliver high-quality work and exceptional service. We regret that your experience fell short of your expectations, and we genuinely value your feedback as it helps us improve our services. If you have any further concerns or require additional assistance, please don't hesitate to reach out to us directly. Thank you for choosing us for your renovation project, and we hope to have the chance to exceed your expectations in the future. Sincerely, Mike City View Construction