FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At SaniClean Pros, we pride ourselves on offering transparent, competitive pricing with no hidden fees. Here’s what you need to know: Free Initial Assessments: We start with a free on-site or virtual evaluation to provide you with an accurate understanding of the scope of work required. Customized Quotes: Every project is unique, so we tailor our pricing based on the size, severity, and specific needs of your situation. You'll receive a detailed, itemized quote so you know exactly what you’re paying for. No Hidden Fees: What we quote is what you pay—no surprises. Discounts: We offer special pricing for: First-time customers Military members, veterans, and first responders Large-scale or ongoing projects Flexible Payment Options: We work with your budget by providing flexible payment plans for eligible projects. Insurance-Friendly: If your job is covered by insurance, we’ll work with your provider to make the process as smooth as possible. Ready for Peace of Mind? Contact us today for a free consultation and transparent pricing tailored to your needs. We’ll help you make your space safe and clean—without breaking the bank.
- What is your typical process for working with a new customer?
At SaniClean Pros, we make the process smooth, efficient, and stress-free from start to finish. Here’s what you can expect: Initial Contact When you reach out via phone, email, or our online form, we’ll gather basic information about your needs and schedule a convenient time for an on-site evaluation. Free Assessment One of our experienced technicians will visit your property to assess the issue (e.g., mold, water damage, or sterilization needs). We’ll provide a detailed explanation of the problem and the steps needed to address it. Customized Quote Based on the assessment, we’ll present a clear, itemized quote that outlines the scope of work, timeline, and pricing—always upfront, with no hidden fees. Approval & Scheduling Once you approve the quote, we’ll work with you to schedule a time that suits your availability, ensuring minimal disruption to your daily routine. Professional Service Our skilled team arrives on time, fully equipped to handle the job. We prioritize safety, efficiency, and attention to detail to ensure the highest-quality results. Post-Service Inspection After the work is complete, we’ll walk you through the results, address any questions, and ensure you’re completely satisfied before we leave. Follow-Up Support We don’t just leave you hanging! Our team is always available for follow-up support, whether you need advice, maintenance tips, or additional services in the future. Ready to get started? Contact us today to experience the SaniClean Pros difference and let us handle your mold, water damage, or sterilization needs with expertise you can trust.
- What education and/or training do you have that relates to your work?
At SaniClean Pros, our team is comprised of highly trained professionals with extensive expertise in mold remediation, water damage restoration, and sterilization services. Here’s what sets us apart: Industry Certifications Our technicians are certified by leading organizations such as the Institute of Inspection Cleaning and Restoration Certification (IICRC), ensuring we adhere to the highest industry standards. Specialized Training We’ve undergone rigorous training in mold inspection and removal, water damage restoration techniques, and advanced sterilization methods to deliver safe and effective results every time. Ongoing Education To stay ahead of industry trends, our team participates in regular workshops and courses to stay updated on the latest tools, technology, and best practices. Experience That Counts With years of hands-on experience in the field, our team has encountered and successfully addressed a wide range of challenges, giving us the knowledge to handle even the most complex situations. Health and Safety Compliance We are trained in OSHA safety protocols and use eco-friendly, non-toxic products that protect your property and the environment. At SaniClean Pros, our education and training ensure you receive the highest-quality service, backed by the expertise you can rely on. Contact us today to see how we can help with your remediation and restoration needs!