FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At 2Ray Mechanical, we believe in transparent pricing. We provide upfront estimates for all our services, so you know exactly what to expect. We don't charge hidden fees or surprise you with additional costs.
- What is your typical process for working with a new customer?
Our process for working with our new customers typically involves the following steps: 1. You contact us through our website, phone or social media to inquire about our services. 2. We respond promptly to discuss your needs and schedule a consultation or service call. 3. Our experienced technician arrives at your location, introduce themselves, and explains the process. 4. We listen attentively to your concerns, ask question, and access your HVAC system. 5. We provide a detailed explanation of our findings, recommended solutions, and associated costs.
- What education and/or training do you have that relates to your work?
At 2Ray mechanical, our technicians have undergone rigorous education and training to ensure they possess the knowledge and skills necessary to provide exceptional HVAC services. We hold certifications the Environmental Protection Agency (EPA) for handling refrigerants and performing HVAC work.