FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is competitive and transparent. We provide detailed estimates, breaking down all the costs involved so that there are no surprises. Here's what you can expect: Project Estimates: Each estimate is tailored to the specific requirements of the project, including materials, labor, and any additional requests. Discounts: We offer discounts for larger projects, repeat customers, or referrals. Fees: There are no hidden fees, but additional costs may apply for last-minute changes or custom orders outside the original scope. Payment Terms: A deposit is required before the start of any project, with the remaining spread upon completion. For a more precise estimate, we encourage customers to schedule a consultation.
- What is your typical process for working with a new customer?
Our process for working with new customers is designed to ensure clear communication, transparency, and high-quality results. Here’s what you can expect: 1. Initial Consultation: We start with an in-person meeting to understand your vision, needs, and budget. We discuss the scope of work, timelines, and design preferences. 2. Estimate & Proposal: After gathering all the necessary information, we provide a detailed estimate and project proposal. This includes pricing, materials, timelines, and payment terms. 3. Design & Planning: We work with you to finalize design elements, material selections, and any custom features. We aim to get your approval before moving forward with any purchases. 4. Contract Signing: Once the proposal is accepted, we sign a contract outlining all project details and expectations, along with a project schedule. 5. Project Execution: Our skilled team begins work on the project, keeping you updated throughout the process. We ensure minimal disruption to your daily life and maintain a clean worksite. 6. Final Walkthrough & Inspection: Once the project is completed, we conduct a final walkthrough with you to ensure everything meets your satisfaction. Any remaining touch-ups or adjustments are handled promptly. 7. Project Completion & Payment: Upon your approval, the remaining balance is paid, and we consider the project complete. We value long-term relationships and encourage feedback to improve our services.
- What education and/or training do you have that relates to your work?
We have a strong foundation in project management and construction, built through formal education and hands-on experience. Our qualifications include: Our team members hold relevant degrees and certifications, such as Project Management, Carpentry, Design and more. Years of Experience in Remodeling and Construction: We’ve been working in the remodeling industry for 5 years, handling various projects from start to finish. Certifications: Our team is certified in areas like ., OSHA safety, project management, framing, drywall, tiling, etc. Continuous Learning: We are committed to staying updated on the latest trends, materials, and construction techniques by attending industry workshops and training programs. Hands-On Training: Over the years, we’ve managed numerous remodeling projects, including bathroom renovations, kitchens, and full-home makeovers. This blend of education, certifications, and extensive experience ensures that we deliver top-quality work on every project.