Volcano Builders Inc.

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Work needed

Plumbing relocation

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Introduction

At Volcano Builders, we bring passion and precision to every project, transforming homes with unparalleled craftsmanship. Our team is dedicated to making your remodeling dreams a reality, whether it's a simple upgrade or a complete home transformation. With years of experience and a commitment to excellence, we ensure that every detail is meticulously handled, giving you peace of mind and stunning results. Why choose Volcano Builders? We treat your home as if it's our own, delivering quality that stands the test of time. Our customer-centric approach means we listen to your needs, offer innovative solutions, and work tirelessly to exceed your expectations. When you hire Volcano Builders, you're not just getting a contractor; you're gaining a partner who cares deeply about your satisfaction and the beauty of your home. Experience the difference with Volcano Builders—where your vision ignites our passion.

Overview

Hired 20 times

Serves Bellevue, WA

Background checked

10 employees

4 years in business

Business hours

This pro hasn't listed their business hours.

Payment methods

This pro accepts payments via Cash, Check, and Zelle.

Social media

Facebook, Instagram

Reviews

Customers rated this pro highly for professionalism, responsiveness, and work quality.

Great 4.8

81 reviews

5

94%

4

1%

3

0%

2

1%

1

4%

Read reviews that mention:

Ann S.

Mar 4, 2022

·

Hired on Thumbtack

Details: Full remodel of bathroom • Update style • Master bath • Home

Volcano Builders Inc.'s reply

Bathroom Remodel

Tammy O.

Aug 5, 2022

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Hired on Thumbtack

As I write this review, we are finally closing out 4+ months of extra work and extra expense to fix the countless issues Volcano Builders left us with. There were many known issues that occurred when their team was onsite, but we continued to discover problems for months after they left. As hard as we tried to be patient, understanding about unforeseen circumstances, and assistive with project managing to help everyone stay communicative and organized with each other, unfortunately, this project turned out pretty disastrous for us. Among the many issues that occurred during this project for our bathroom reno + surrounding areas, I’ll limit my review to some of the more egregious ones: - Volcano Builders never returned, as they had promised, to fix electrical issues that were incomplete and/or knowingly incorrect. Through our own investigation when trying to close out our construction permit with the city directly, we found out that an electrical permit had been required by the city and that Volcano Builders started applying for one on the last day they were onsite but never completed it (and never told us about it). At our own expense, we hired our own electrician to correct remaining issues and apply for an electrical permit. Our initial electrical inspection still failed and required our electrician to open our walls in 7 places, and then we then had to hire more help to drywall the holes once the permit was closed out. - Volcano Builders left a tremendous amount of garbage and leftover construction materials strewn throughout our garage/backyard/side yard that we have had great difficulty, to this day, properly disposing of. Most items are not allowed by the city to be disposed of within our weekly garbage collection. - After Volcano Builders left for the last time, we discovered: an 8’ wide x 1’ tall hole in our garage wall that was hidden by a pile of leftover materials, dripping plumbing lines sticking out of that same hole, permanent paint stains on the backside of the house and yard where paint brushes had been hosed off, improper replacement of the HVAC filter which had caused construction dust to cycle through our entire house for months, and so much more. - At an earlier design meeting with Bar, the GC, and the architect when defining the project’s SOW, we specifically stated that it was crucial for the bedroom next to the to-be bathroom to remain a bedroom for resale value (a non negotiable). We were assured and misled that the bedroom’s status would still remain a bedroom if the closet was inside the new bathroom and the entry to the new bathroom was accessed from within the bedroom. During demo, we learned that this was not true, and everyone had to pivot to change the closet design so that it was accessed within the bedroom to maintain the bedroom’s status for resale value. - Volcano Builders lacked transparency with us in real time about what happened with the main subcontractor when he suddenly disappeared. We learned that he had left many errors, some that Volcano Builders fixed, some that we had to ask them to fix, and some that we found were too late to fix (examples: door frames measured incorrectly, poor drywalling, hot water running to the toilet, hot/cold backwards, electrical issues, flooring issues). - There were constant communication issues with the entire Volcano Builders team, for example: committing to follow up about specific questions/emails/etc. by X date but not hearing back for weeks without us prompting for a response, thinking appointments were scheduled that never were, cancelling an inspection that was promised to be rescheduled but was never followed up on, sending an unwarranted change order that we had actually preemptively asked about but never received a response on, and more. Despite the unbearable amount of disorganization, poor communication, and severe lack of oversight, all of the folks with Volcano Builders, including the many subcontractors we interacted with, were always kind and courteous.

Details: Add new bathroom • Expand the bathroom • Guest bath • Home

Volcano Builders Inc.'s reply

Dear Tammy R, First and foremost, we want to extend our sincerest apologies for the challenges and frustrations you experienced during your project with Volcano Builders. It's clear from your detailed account that we fell short of delivering the high-quality service and seamless project management we strive for. - Regarding the electrical issues and permit, we understand the seriousness of this oversight and deeply regret the inconvenience and additional expense it caused you. We have since reviewed and improved our permit management process to ensure full compliance and transparency with all city regulations. - We are also sorry to hear about the disposal challenges and the mess left behind. This is not in line with our standards, and we have taken steps to ensure our teams adhere to better site maintenance and cleanup practices in the future. - Discovering the issues with the garage wall, plumbing, and HVAC filter must have been distressing. We have implemented stricter quality control measures to prevent such oversights. - We apologize for the misunderstanding regarding the bedroom's design. This has been a learning point for us, and we are now more diligent in verifying all architectural and design decisions with relevant authorities to ensure accuracy and compliance. - The sudden departure of a subcontractor and the resulting issues is regrettable. We now have more robust contingency plans and oversight to manage such situations better. We acknowledge your communication issues and are actively working to improve our client communication protocols. We are training our team to be more responsive and proactive in their communications. We are grateful that you found our team kind and courteous, though it concerns us that communication could have been more respectful towards all parties involved in your project. We are addressing this to ensure that all our clients are treated with equal respect and attention. Your feedback is invaluable, as it helps us identify and rectify our shortcomings. We genuinely care about your project and regret not meeting your expectations. We would appreciate the opportunity to discuss this further and see if there is anything we can do to remedy the situation. Please feel free to contact us directly at (206)666-0412. Sincerely, Volcano Builders Team

Bathroom Remodel

Gia C.

Dec 21, 2022

·

Hired on Thumbtack

Details: Full remodel of existing kitchen • I'm not sure, need professional recommendation • Yes, electrical will need to be relocated • No existing plans, but have a good idea of what I want • Residential

Volcano Builders Inc.'s reply

Kitchen Remodel

Raghu A.

May 30, 2022

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Hired on Thumbtack

They asked for all the details and photos of the project but never ended up reaching back.

Details: Pour new concrete • Patio or porch • 500 - 1,000 sq ft • Home

Volcano Builders Inc.'s reply

Hi Raghu, I'm really sorry to hear about your experience. We aim to provide timely and efficient communication, and it sounds like we missed the mark here. I'll look into what happened and ensure we do better in the future. If you're still interested, we'd love to make it right. Best, Bar Volcano Builders

Concrete Installation

Lux R.

Mar 10, 2022

·

Hired on Thumbtack

Details: Multiple room remodel • Kitchen • Bathroom • Already have plans - just need installation • No, the project is not covered by an insurance claim • As soon as possible

Volcano Builders Inc.'s reply

Home Remodeling

Credentials

Background Check

Bar Unger

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
We are not the cheapest; our pricing is on the higher end. However, you are getting top-of-the-line customer service and project management, ensuring a smooth and high-quality experience.
What is your typical process for working with a new customer?
We start with a consultation to understand your needs and vision. Next, we provide a detailed proposal, and upon agreement, we schedule and execute the project with regular updates.
What education and/or training do you have that relates to your work?
Our team is composed of licensed and certified professionals with extensive training in construction and remodeling. We stay updated with the latest industry standards and techniques.

Volcano Builders Inc.

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