FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
As Northern Virginia's original, full-service dryer vent specialist, we don't take dryer vent maintenance lightly. There are many "blow-and-go" companies who damage vents or clog them even worse, and we are often recommended to come fix those issues. We cannot give firm estimates over the phone since every dryer vent is different (length, height of termination, access, degree of clogging, material, etc.), but we'd be happy to provide a range. Simply ask when you call to have someone contact you with an estimate!
- What is your typical process for working with a new customer?
When we arrive, we will complete a $49 diagnostic inspection to ensure your vent material is safe to clean. Some vent material can be damaged by cleaning. Once the inspection is complete, we will provide an estimate with recommended services. All services are optional, but all will help to improve the efficiency and safety of your dryer vent system. We also offer a Lifetime Reminder program to help you conveniently remember to do your dryer vent maintenance, as well as discounting future cleanings and waiving any future diagnostic inspection fees. We thank you for the opportunity to provide service!
- What advice would you give a customer looking to hire a provider in your area of work?
Be sure any service provider you use is insured and has a process to inspect your entire dryer vent system. We pioneered the diagnostic inspection process because it's important to ensure the vent will not be damaged by cleaning.