FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Discounts and Promotions • First-Time Customer Discounts: Many companies offer a discount for new clients as an incentive to try their services. • Referral Discounts: Referring friends or family might earn you a discount on future services. • Recurring Service Discounts: Regular customers often receive lower rates for weekly, bi-weekly, or monthly cleanings. • Seasonal Promotions: Look out for discounts during holidays or slow seasons. 2. Bundled Services • Some companies offer package deals, such as combining deep cleaning with carpet cleaning or other add-ons at a reduced price. 3. Negotiation • If you’re hiring for a large job (e.g., move-out cleaning or multiple properties), ask if they can provide a custom quote or bulk discount. 4. Pricing Transparency • Understand what the discount applies to—some promotions only cover labor, while supplies or extra tasks might cost more. 5. Cancellation and Rescheduling Fees • Be aware of the company’s policies for changes to your appointment, as missed appointments or last-minute cancellations may incur fees even if discounts apply. 6. Customer Loyalty Perks • Long-term clients may receive occasional perks, such as free upgrades or small complimentary services (e.g., window cleaning). 7. Refund Policy • We strive to provide exceptional cleaning services and ensure your satisfaction. If you’re not fully satisfied, refunds are available within 24-48 hours of the cleaning service being completed. This allows us to promptly address any concerns and maintain the highest standards of quality. 8. Deposit • deposits are non refundable
- What is your typical process for working with a new customer?
1. Initial Contact • Inquiry: The customer reaches out via phone, email, or platform (e.g., Thumbtack) to inquire about services. • Introduction: We provide a brief overview of our services, pricing, and policies. 2. Consultation • Needs Assessment: We discuss the customer’s specific cleaning needs, preferences, and any special requests. • Estimate: Based on the information provided, we offer a detailed quote and timeline. 3. Booking • Confirmation: Once the customer agrees, we confirm the appointment date, time, and any specific instructions. • Policy Communication: We share our 24-48 hour refund policy and any other relevant terms. 4. Service Day • Arrival: Our team arrives on time and ready to deliver exceptional service. • Walkthrough (Optional): If available, the customer can do a quick walkthrough to highlight priority areas. 5. Quality Assurance • Completion Check: After cleaning, we ensure all tasks are completed to the highest standard. • Customer Review: We encourage the customer to review the work and provide feedback. 6. Follow-Up • Satisfaction Check: Within 24-48 hours, we follow up to ensure the customer is satisfied and address any concerns. • Feedback Request: We may request a review or testimonial if the customer is pleased with the service. 7. Continued Relationship • Future Bookings: We make it easy to schedule recurring services or book future cleanings. • Special Offers: Customers may receive updates about promotions or loyalty discounts.
- What types of customers have you worked with?
Residential , commercial, B2B