Prospect Hardwood Flooring, LLC

Yes, Prospect Hardwood Flooring is a family owned company. Because of this, we take pride in our Customer Service and the quality workmanship of our projects. Before a project begins, we want to ensure our Customers are prepared on what to expect during the refinish process. Not only does our office staff explain in depth on what to expect, the Customer receives a detailed contract that too includes the expectations of the project which the Customer signs, acknowledging they have read and understand. Prior to start of the project, the Customer receives an email explaining the color test process. Within this email it states: It is possible, after the project is complete, the stain may appear different in other areas due to the age of the wood, the grain in the wood, lighting, windows, time of day, paint color, etc.. During the color test, our process includes showing the Customer a 2’x2’ stain sample(s) on their sanded wood, to see how it will take the stain. We cannot guarantee that every floor board throughout the area to be refinished will take the stain the same throughout. We apply the stain color chosen by the Customer, throughout the areas, in the same manner from start to finish.