FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Prices do vary between different floor installations and different materials. We do sell all materials at wholesale prices.
- What is your typical process for working with a new customer?
The typical process for working with a new customers is first setting up a free estimate at their convenience where we provide samples of flooring to them based on their needs or desires. After they make a decision based on the options, we write up a contract. We require a down payment on materials to begin the job, then work efficiently to complete the job up to the customers standards and in the customers time frame. Finally, after the work is completed we require the final balance paid in full. We always end the process with a follow up phone call about a week or two later to make sure all work is up to par and the customer is pleased with their selections.
- What types of customers have you worked with?
We work with all residential and commercial clients.