FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
1. Base Pricing: Our prices are competitive and reflect the quality and value of the products/services we offer. 2. Discounts: We offer referral discount (both you and your friend receive a special discount), seasonal discounts, loyalty rewards, or volume discounts. 3. Additional Fees: Please be aware that some additional fees may apply for service outside our jurisdiction. These are clearly outlined at the time of purchase to ensure transparency. 4. Payment Terms: We offer flexible payment options, including [e.g., credit card, bank transfer, PayPal, Zelle]. If you have any questions about payment terms, feel free to ask. 5. Refunds and Cancellations: We have a clear policy for cancellations and refunds. If you need to cancel or make adjustments. Give us advance notice to cancel a scheduled cleaning. If you are not satisfied the result, you can request a full refund or service will be done again. We want to ensure you feel confident in your decision. 6. Custom Pricing: For tailored solutions or custom orders, we assess each situation individually. If your needs fall outside of standard offerings, we’d be happy to provide a personalized quote based on your specific requirements. 7. Custom Pricing: For tailored solutions or custom orders, we assess each situation individually. If your needs fall outside of standard offerings, we’d be happy to provide a personalized quote based on your specific requirements. 8. Value for the Price: We pride ourselves on offering excellent value. Our pricing reflects the quality, durability, and exceptional service that come with every purchase.
- What is your typical process for working with a new customer?
1. Initial Consultation/Discovery Objective: Understand the customer's needs, goals, and challenges. Action: We begin with an initial conversation (either in person, by phone, or via email) to discuss the project or service requirements. We ask questions to gain insight into the customer’s objectives, preferences, and any specific challenges they might be facing. We outline the scope of the work, timeline, and any potential obstacles. 2. Proposal/Quote Objective: Provide a tailored solution and pricing. Action: Based on the initial consultation, we create a detailed proposal or quote that outlines the services or products, pricing, and any relevant terms and conditions. This document will also highlight timelines, milestones, and any custom requirements. We send this over for review and are happy to discuss any adjustments or clarifications needed. 3. Agreement/Contract Objective: Formalize the project details and terms. Action: Once the proposal is accepted, we draft a formal contract or agreement that outlines all key details: pricing, scope, payment terms, deadlines, and responsibilities. The customer reviews and signs the agreement, ensuring mutual understanding and commitment. 4. Execution/Delivery Objective: Complete the project according to the agreed-upon scope, timeline, and quality standards. Action: Our team begins working on the project or providing the service, maintaining clear communication with the customer. We provide regular updates or progress reports at agreed-upon intervals. If the project involves multiple stages or deliverables, we ensure each phase is completed and reviewed before moving forward. 5. Review/Feedback Objective: Ensure the customer’s satisfaction and address any issues. Action: Once the work is completed, we review the deliverables with the customer to confirm that everything meets expectations. We request feedback on the experience and the final result. If there are any revisions or adjustments, we make them promptly. 6. Final Payment & Close Objective: Wrap up the project and ensure all financials are settled. Action: Upon final approval, we issue the final invoice for payment. Once payment is received, we officially close the project and ensure all deliverables are handed over to customer. 8. Ongoing Support & Relationship Building Objective: Maintain a long-term relationship and offer additional value. Action: We stay in touch to ensure the customer is satisfied with the final product or service. If applicable, we offer ongoing support, maintenance, or follow-up services. We invite the customer to provide testimonials or referrals and discuss future opportunities for collaboration. By following this process, we ensure that each customer receives a personalized experience that’s aligned with their specific needs while maintaining clear communication and high-quality standards. Feel free to let me know if you’d like any further details or clarification on any of these steps!
- What education and/or training do you have that relates to your work?
Professional Education: Our team members take certified courses in the cleaning and facilities management field. These courses provided them with a strong foundation in cleaning techniques, safety protocols, and best practices for maintaining clean, healthy environments. Hands-On Training and Experience: Alongside professional education, our team have undergone extensive hands-on training. Working in real-world environments has provided them with practical knowledge of effective cleaning methods, equipment use, and time management. Our team have developed expertise in cleaning diverse spaces, from commercial offices to residential properties, while ensuring high-quality standards. Ongoing Professional Development: Cleaning practices evolve with new technologies and products, and our team are committed to staying current. We regularly attend workshops, webinars, and industry seminars to learn about the latest cleaning techniques, innovations in cleaning products, and safety guidelines. This ongoing training allows our team to continually improve my service offerings and deliver top-tier cleaning results to our clients. By combining professional education, industry certifications, and hands-on experience, I ensure that my cleaning practices meet the highest industry standards, while also adapting to the latest trends in sustainability and safety.