FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing varies based on the selections, size, and type of the project. Every project is unique, and costs depend on the materials, design choices, and scope of work. We also have exclusive offers and promotions that change every month. To get an accurate quote and learn about our current deals, we encourage customers to submit their project details on our website or reach out to us directly through Thumbtack.
- What is your typical process for working with a new customer?
Our process is simple and hassle-free! In-Home Consultation – We start with a visit to your home to assess the project, discuss your needs, and take measurements. Custom Design – Our team prepares a design tailored to your vision. Showroom Visit – We invite you to our showroom to review the design and select materials. Contract & Scheduling – Once the contract is signed, we schedule a start date and hold a Pre-Construction Meeting to go over the design with you and the project manager. Project Execution – We begin the project on the scheduled date. Our project managers conduct quality checks, maintain clear communication, and ensure everything is done to perfection. Final Walkthrough – After completion, we do a final walkthrough to ensure your satisfaction—and of course, we’d love to earn a 5-star review from you! 😊 Our goal is to make the entire process smooth, transparent, and stress-free!
- What education and/or training do you have that relates to your work?
We are committed to continuous education and training for our designers to ensure they stay up to date with the latest trends, materials, and design techniques. Our training includes both remote learning and hands-on experience through organized trips to our vendors' factories. This allows our team to gain in-depth knowledge of materials, craftsmanship, and emerging trends, helping them refine their design skills and provide the best solutions for our customers