FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
1. Transparent and Upfront: • We believe in clear, straightforward pricing. Every estimate is detailed, so you know exactly what you’re paying for—no hidden fees or surprises. 2. Competitive Rates: • Our prices are competitive for the premium quality and craftsmanship we deliver. 3. Custom Solutions for Every Budget: • Whether you’re seeking a small update or a complete remodel, we’ll tailor a solution that fits your budget without compromising on quality. 4. Discounts and Special Offers: • We occasionally offer promotions or discounts, such as: • Discounts for first-time customers. 5. Free Initial Estimates: • To help you make an informed decision, we offer free initial consultations and estimates. This allows us to understand your project and provide an accurate quote. 6. Flexible Payment Options: • We offer flexible payment plans to make your dream remodel achievable. Let us know if you’d like to discuss installment options. 7. No Surprises Guarantee:
- What is your typical process for working with a new customer?
1. Initial Consultation (Free): • We start with a friendly, no-obligation conversation to understand your project needs, style preferences, and budget. • This can be done in person or virtually, depending on your convenience. 2. Site Visit and Assessment: • We visit your home or project site to take measurements, evaluate the space, and discuss ideas in detail. • During this step, we’ll share insights and suggestions to align your vision with practical solutions. 3. Custom Design Proposal: • Based on our consultation and site visit, we create a detailed design proposal, including layouts, material options, and finishes. • We also provide a transparent quote outlining costs and timelines. 4. Approval and Agreement: • Once you’re happy with the design and pricing, we finalize the project scope and sign an agreement. • This ensures everyone is on the same page before we begin. 5. Material Selection and Ordering: • We guide you through choosing materials, such as countertops, cabinetry, and finishes, ensuring they match your preferences and budget. • We handle all ordering and logistics for the materials. 6. Project Scheduling: • We provide a clear timeline for your project, including start and completion dates. • Any necessary permits or approvals are obtained before work begins. 7. Construction and Installation: • Our skilled team gets to work, ensuring the project is completed with precision and care. • We maintain a clean and organized workspace, minimizing disruption to your daily life. 8. Regular Communication: • Throughout the process, we keep you informed with regular updates on progress and next steps. • Any unexpected changes are discussed and resolved with your approval. 9. Final Walkthrough: • Once the project is complete, we conduct a thorough walkthrough with you to ensure every detail meets your expectations. • We address any final touch-ups or concerns immediately. 10. Follow-Up Support: • After project completion, we’re here to answer any questions or address any issues. Your satisfaction is our top priority.