FAQs
- What is your typical process for working with a new customer?
Here at Mr Rooter Plumbing, we are famous for our “14 Steps.” we have a process from start to finish on how to create a great customer experience from the time we park the van, putting on booties before we enter the home, to talking through options with the customer and ultimately finding the right solution. Put us to the test!
- What education and/or training do you have that relates to your work?
We have a team with someone that’s been plumbing for 30 years down to someone who is just getting into this business. That range allows us to have the expertise needed to do any job, and it’s balanced with a mentality of asking questions and finding other solutions.
- How did you get started doing this type of work?
I love small business, and I love helping neighbors and customers and the community. As our mission statement says, “No one wakes up and wants to call a plumber. We make them happy they called us.” It’s satisfying to turn a bad situation into a good one for our customers.