FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
The pricing is determined by the window count, the difficulty of getting to the windows the amount of cleaning required to get the glass back to a maintainable state. There is also some price differences because of specialty glass, like storm windows, or French pane glass which has division grids that intersect the glass pane.
- What is your typical process for working with a new customer?
We like to find out the needs of the customer as well as the timeline and budget. If we can meet their needs and budget then we will look at the timeline and then get them scheduled.
- What education and/or training do you have that relates to your work?
My brother had a window cleaning company for a few years and needed help running it when he was going to school. I had just retired from the Army and he trained me and helped me to understand customer service and the business side as well.