Bernie L. says, "Jaime referred me to a teacher on her team, and I had a good trial lesson with Emily. We then decided to schedule a 1st lesson 2 weeks later and put it on Google Meet (it was a remote lesson). When the time came, I waited 15 min on the Google Meet and the teacher never showed up. I sent an email and 4 days later I still haven't heard back. I also can no longer reach out to Jaime via the message thread we have on Thumbtack nor send her a message as a "new client". Not sure what happened, but the experience overall was not good.
Jaime was very helpful and responsive and reached out to address the issue, and combine that with the good trial lesson, I'm ok with raising the review to 4 out of 5 stars (on my own volition). Thanks again Jaime!"See more