FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Pricing is always negotiable and though we try to have a template for most repairs each one can have a variable depending on each situation.
- What is your typical process for working with a new customer?
I like keeping my process for new customers the same for everyone. When we get the call, we schedule a time to come out and do the repair or give advise on what is best in the situation. The most important aspect I believe is to be upfront and keep customers aware of repair cost. During this time we understand time and money is important to everyone on both sides.
- What education and/or training do you have that relates to your work?
I have many years of company management, technician training, and customer care in the plumbing profession for the last 20 years