FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
FREE ESTIMATES!!! NO SERVICE FEE!!!!. Pricing will be determined by size of window and material and installation requirements
- What is your typical process for working with a new customer?
1. Customer Inquiry-Gather needs schedule visit. 2 On-Site Assessment measure and discuss options. 3 Quote and Approval Provide cost and confirm order. 4 Fabrication Build custom solar screen. 5 Installation Install securely and check quality. 6 Final Walkthrough Review and collect Payment. 7 Follow Up Ensure Satisfaction offer support 2. On-Site Assessment – Measure & discuss options 3. Quote & Approval – Provide cost & confirm order 4. Fabrication – Build custom solar screens 5. Installation – Install securely & check quality 6. Final Walkthrough – Review & collect payment 7. Follow-Up – Ensure satisfaction & offer support 1. Initial Contact & Inquiry Gather Information: Ask the customer about their needs, goals (e.g., energy efficiency, glare reduction, privacy), and the number of windows. Educate the Customer: Provide a brief overview of solar screens, their benefits, and material options. Schedule an On-Site Assessment: Offer a free consultation to measure windows and discuss options. 2. On-Site Assessment & Quoting Measure Windows: Take accurate measurements of all windows requiring solar screens. Discuss Options: Show color choices, frame styles, and material durability. Assess Installation Factors: Identify any potential challenges like unique window shapes or obstacles. Provide a Quote: Offer a detailed breakdown of costs, including materials, labor, and estimated timeline. 3. Order & Fabrication Confirm Order Details: Ensure all specifications are correct before proceeding. Collect Deposit: Depending on company policy, collect a percentage of the payment upfront. Fabricate the Screens: Cut and assemble screens to fit the customer’s windows. 4. Installation Schedule Installation: Set a date and confirm with the customer. Prepare the Work Area: Ensure easy access to windows and remove any obstructions. Install Screens: Securely attach solar screens using appropriate fasteners, ensuring a snug fit. Quality Check: Inspect all installed screens for proper fit and function. 5. Customer Walkthrough & Final Payment Demonstrate the Benefits: Show the customer the effectiveness of the screens in reducing heat and glare. Provide Maintenance Tips: Explain how to clean and care for the screens. Collect Final Payment: Process the remaining balance. 6. Follow-Up & Warranty Support Check Customer Satisfaction: Follow up within a week to ensure they are happy with the installation. Address Any Issues: Handle any necessary adjustments or repairs under warranty. Offer Future Services: Encourage referrals and provide information about additional services. Would you like to add any specific details based on your business or customer base?
- What education and/or training do you have that relates to your work?
25 Years of experience of installing and removing solar screens and installing patio enclosures