FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
System diagnostics are $69 but we will waive the diagnostics fee with the repairs*. Senior, Veteran, First Responder and Teacher discounts. Every TemperaturePro team member is background checked and drug screened. We are licensed, insured and bonded so your property is covered and safe. We offer preventative maintenance memberships to keep your A/C & gas furnace, electric, or heat pump in shape and running efficiently year-round. Non-commission based technicians, so you can be confident that their diagnosis and recommendations are based on the needs of your system and not sales quotas. Because the TemperaturePro HVAC brand is nation-wide, you'll get our volume discount pricing on new A/Cs & heating units, so should you need a new system, you'll benefit from our competitive pricing. *repairs over $200
- What is your typical process for working with a new customer?
A site survey and system diagnostic are recommended for understanding the health of your system and addressing your concerns with performance. We give free estimates and 2nd opinions on system replacements. Once a technician has diagnosed the system, he'll recommend an optimization, repair or replacement option depending on the age, refrigerant, and condition of the system. He may suggest a free consultation with a TemperaturePro Comfort Advisor to review all the available replacement systems and to understand your comfort needs before making a system suggestion. Systems containing R22 refrigerant in need of repairs, will typically be recommended for replacement due to the R22 refrigerant being banned and systems unrepairable as of 01/2020.
- What education and/or training do you have that relates to your work?
The TemperaturePro SA technical and installation teams have HVAC professionals with over 30+ years in the service, repair, and replacement of HVAC systems. Customer service and exceeding customer expectations are the core of our company. We believe in customers for life, not one time transactions.