Cecily B.
Update:
I've hired many contractors from Thumbtack and this is the only company that has worked on my home that I've rated below 4 stars. So, for me to rate someone I hired a one star means the experience was pretty atrocious. Tino (Homerun Construction) will be absent from your worksite, and all you can do is hope that the handymen hired will receive proper instruction.
The work is complete and looks good, but not after weeks of mismanagement, many mistakes, and little to no oversight. One vanity top just got installed yesterday and I am worried that the vanity in the bathroom will now begin to fall, as it was installed by the same handymen that installed the other vanity incorrectly.
I was private messaged saying that I was “a customer full of surprises". I hired HomeRun Construction to demo vanities that were damaged by water and replace them. I chose floating vanities. This is the surprise Tino is referring to. Again, I would like to reiterate that HomeRun Construction was 100% aware of the vanities that were purchased as Tino was sent the EXACT vanity information (web links to vanity seller) one month prior to the start date via e-mail. I was then charged $1160 for plumbing to be moved and texture around the vanity. These costs could've been included in the estimate to my insurance. The contractor claimed via text and over the phone that the estimate for the additional costs were e-mailed and texted. The estimate was never sent. I had to inform my insurance company of this entire debacle.
The contractor also stated in that private message that some people "just don't appreciate". This was not a favor. IT WAS A JOB that HomeRun Construction was paid for, not only by my insurance company, but also by me. After the job was done poorly, HomeRun Construction attempted to get more money from my insurance company for this “custom work” that he was “surprised” by, though, and I can’t reiterate this enough, the exact vanity information was sent 1 month prior to the work beginning, and 3 weeks before the vanities were even purchased. The contractor NEVER said they were unable to this job. Not once during the process or prior. Only after I requested that the vanity that was falling off of the wall be repaired, did the Contractor say this wasn’t in their scope.
Attached are screenshots of the conversations in which I shared that the vanity that was installed one week prior was sagging on the left side and falling from the wall. The handyman what was sent to install the larger vanity top, and to repair the work by the previous handymen hired by HomeRun shared that the vanity was installed incorrectly and that there were screws missing.
Please notice in the screenshots the following: 1. Contractor shared that they were unable to do this work. 2. Are not responsible for the work done falling. 3. That a handymen would be sent to repair the work previously done by the contractor.
The final handyman sent did a great job. I wish he had been set the 6 other days where work was taking place.
Original Review:
I would not hire Homerun Construction & Maintenance (Tino). This company is poorly managed, there isn’t any oversight of the work, and many mistakes will be made. You will have to manage the job yourself, and repeatedly ask for things you paid for to be done.
In April my home incurred water damage that was caused by a roof leak and a slab leak. Both of thee leaks became insurance claims and I began hiring contractors to complete the work approved by my insurance company.
I hired HomeRun Construction and Maintenance to repair the outdoor closet that contained the water heater and water softener. HRM was also supposed to repair the areas that were damaged by the water the came into the home: internal closet drywall/ trim, master bedroom vanity drywall/ trim, and bathroom vanity/dryall/trim.
Cons:
- I met Tino (owner) and his assistant. Tino claimed he, his assistant, and one other person would be doing the work.The truth was that HRM hired handymen to do most of the work without supervision a majority of the time. After many mistakes and lack of communication I requested Tino (owner) be onsite while the work was being done and that the work be done after work hours, so I could be there. Tino declined stating he had too many other jobs, and obligations after 5pm.
- My insurance company requested HRM reduce the estimate amount. This was the only time my insurance company did this for aprox. $15,000 worth of work on two claims with three major projects ( this being the smallest). This leads me to believe that the HRM's estimate was too high. I told HRM I may be able to come up with the difference, but that I would confirm later that day. I texted HRM that I couldnt. HRM informed me that they already told my insurance company that I could come up with the difference. I reiterated that I could not come up with the difference. HRM then said they would do the job for original estimate minues the $500. I was then charged $1140 by HRM due to project mismanagement. I am positive this was to make up for the $500 they agree to come down.
- The entire payment was required upfront. This was the first time a contractor had requested this. I asked why the entire payment was required and was told it was because they were helping me out and the job price was so low.
- The entire job was mismanaged. HRM claimed to not know about the items that needed to be installed, even though the items were sent via e-mail one month prior to the job beginning and 3 weeks before the vanities were ordered. I incurred an additional $1160 because if this mismanagement. I was charged $500 for texture and $575 for plumbing to be moved. I'm not sure what the additional $85.00 is for because I have yet to receive an an estimate/ invoice. I have requested at least five times the estimate to recoup costs from my insurance company. I was told this document was e-mailed. It wasn’t. I was also told I would receive it via text. I didn’t.
-The work had to be redone multiple times. The vanities were installed in the wrong place, and had to be switched. The area around the vanity that needed to be floated, textured, and painting (additional $500) needed to be redone. One of the vanities was sagging after one week of installation. I requested the vanity be fixed. HRM claimed to not be responsible if the vanities fell of the wall and said that they were unable to do this kind of work (wall mounted vanities). The inability to install wall mounted vanities was never shared with me.
- HRM shared that they were doing me a favor that this whole project was a custom job that wasn't in their scope. The inability to do the job was not shared prior to accepting payment, accepting additional out of pocket payment for HRM mismanagement, and cashing both payments. This info was only shared
- In a phone conversation on June 8th I requested that we call it. I was done with HRM. I requested they provide an invoice of the work completed, and I would take the remainder and find another contractor to finish up. HRM said they needed to complete the job they were paid for, so the plumbing would be moved, one vanity top would be installed, and we would call it even. They would not come back to install the other vanity. I agreed because, again, I wanted to be done with HRM. I could no longer afford more charges or mistakes. Tino even let me know that I could hire them back to install the missing vanity top for $50 or my fiance and I could do it ourselves, even though they had been paid to install both. The next day, June 9th, the story was switched and they would be coming back to install the vanity top at a later date.
-HRM left trash piles in my backyard and garage for a week. I had to make multiple requests for the stuff to be hauled away. I still had to pick up and entire trash bag worth of trash they left behind. I have pictures.
Pros:
- HRM did send someone out to install the vanity top that was delayed.
-The handyman that came to re-do some of the subpar work for HRM did an excellent job. The work looks good.
- Instead of painting just the area of drywall that was repaired, HRM painted the whole closet.
Amps electric/ Homerun construction inc
