FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Projects are typically priced per hour. For break/fix service call is a flat cost and will be discounted if the client requests a additional work.
- What is your typical process for working with a new customer?
1- quick call to understand issue(s) / history. walk customer/client though typical process, select a date/time for on-site visit. Typical process is: A on-site assess network / Wi-Fi, provide findings, B- go over temp and perm solutions with estimated costs and time involved, as well as availably. C- within 1-7 days formal estimates are emailed, D- once approved we lock in date availability D- complete work and invoice E- work guaranteed for 90 days.
- What education and/or training do you have that relates to your work?
Education: Associates in Electronics, MBA Certifications: CCNA Experience: 20+ years working on routers, switches, firewalls, load balancers, and wireless networks in the Telcommunications industry