FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent and competitive, tailored to meet the needs of small businesses and professionals. We offer flat-rate pricing for specific services and hourly rates for more complex projects. Discounts: We provide special bundle discounts for multiple services, as well as first-time client discounts for businesses looking to improve their IT infrastructure. No Hidden Fees: All pricing is discussed upfront, and we ensure there are no unexpected charges. Flexible Pricing: We offer both one-time services and monthly support plans to keep your IT systems running smoothly. We’re happy to provide a free consultation to assess your needs and offer a custom quote that fits your budget!
- What is your typical process for working with a new customer?
Our process is designed to be simple, transparent, and efficient to ensure our clients receive the best IT solutions. Here’s how we work with new customers: Initial Consultation (Free) – We discuss your IT needs, challenges, and goals to understand how we can help. Assessment & Proposal – We evaluate your existing infrastructure and provide a tailored solution with clear pricing and timelines. Project Execution – Once approved, we begin setup, deployment, or troubleshooting while ensuring minimal disruption to your business. Testing & Optimization – We verify that everything is working efficiently and make necessary adjustments. Client Training & Handover – We provide a walkthrough, documentation, and support to ensure you’re confident using your IT systems. Ongoing Support (Optional) – We offer monthly IT support plans to keep your business secure and running smoothly. We prioritize clear communication, security, and reliability to ensure a smooth experience from start to finish!
- What education and/or training do you have that relates to your work?
I have over 15 years of experience in IT, specializing in networking, cloud solutions, and cybersecurity. My qualifications include: Cisco Certified Network Engineer (CCNA) – Expertise in configuring and securing networks. Microsoft Certified Professional (MCP) – Skilled in Microsoft-based environments, including Windows Server and Azure. Azure Administrator – Experience in deploying and managing cloud infrastructure for businesses. Extensive Hands-On Experience – I have successfully deployed Active Directory, Hyper-V, firewalls (SonicWall & Palo Alto), and cloud-based IT solutions for businesses of all sizes. I stay up to date with industry best practices and emerging technologies to ensure my clients receive the best IT solutions available.