FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
my diagnostic fee is 60 dollars per unit. this fee is just to figure out what is going on with your system. Any parts or extra trouble shooting is extra and not covered under the diagnostic fee. Any price that comes over a 300.00-dollar value the diagnostic is usually taken off. After hours is 160.00 these are hours that extend beyond normal business hours from 6pm to 7am. All maintenance clients who sign up receive 10% off all parts, including duct cleanings and will only pay 60.00 diagnostic fee regardless the hours. Maintenace clients pay 100 dollars per system this includes 2 inspections a year, 1 for the Cooling check, 1 for the heating check. We include 1" filter any electronic filters or 4 " filter are extra. The Maintenace agreement we inspect the entire system. this is the equipment, duct runs, filter, supply and return plenums. Primary and emergency pans. Low voltage wires to unit high voltage wire from disconnect to unit. Motors, capacitors all get checked. If interested please ask and we can go into more detail.
- What is your typical process for working with a new customer?
Our process is very simple we treat every customer the same. We put on shoe covers before entering the house. We are polite and courteous. We treat every customer with respect. We treat your home as though it was our grandmother's nothing gets touched without permission. We do not make messes and if we do we clean them up. We know entering your home is a privilege, so we do our best to earn your trust.
- What education and/or training do you have that relates to your work?
I went to LTI to get my associate degree and have obtained my license plus well over 20 years of experience in my field.