FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
When it comes to pricing, I believe in transparency, value, and fairness. Competitive & Upfront Pricing – No hidden fees or surprise costs. Customized Quotes – Tailored pricing based on your specific needs and project scope. Bundle Discounts – Save more when combining multiple services (e.g., networking + security). No-Obligation Estimates – Free consultations and estimates for all projects. Flexible Payment Options – We accept various payment methods for your convenience. Service Warranties – Our work is backed by a quality guarantee for peace of mind. Want to discuss a project? Contact us for a personalized quote!
- What is your typical process for working with a new customer?
My process for working with new customers is simple, efficient, and customer-focused to ensure the best experience. 1. Initial Consultation We start with a free consultation to understand your needs, whether it’s IT services, networking, security, or A/V installations. 2. Assessment & Customized Plan After assessing your space and requirements, we provide a detailed estimate and tailored service plan that fits your budget and goals. 3. Scheduling & Setup Once approved, we schedule a convenient time for installation or service. We ensure minimal disruption and efficient execution. 4. Implementation & Testing Our expert technicians complete the job with precision, test all systems, and ensure optimal performance before leaving. 5. Customer Walkthrough & Support We guide you through your new setup, answer any questions, and provide ongoing support to keep everything running smoothly. Ready to get started? Contact us today for a seamless experience!
- What education and/or training do you have that relates to your work?
I have a Bachelor of Science in Computer Information Systems and hold multiple industry-recognized certifications, including CompTIA A+, Network+, Security+, Cloud+, and CCNA. With 25 years of hands-on, on-site experience, I have worked across residential, commercial, and industrial sectors, providing expert IT solutions, networking, security, and cloud services. My extensive training and real-world expertise ensure that I deliver top-tier, reliable, and cutting-edge technology solutions tailored to each client’s unique needs.