FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I usually bid by the project based on the client's needs and budget rather than by a flat rate card (except weddings.) This way I can often save the client money in the long run.
- What is your typical process for working with a new customer?
1. Provide a basic estimate based on the information provided by the client through the Thumbtack.com service. 2. If the client shows an interest and wants to move forward I will schedule a phone or e-mail consultation with the potential client to get more detailed information about the video project. 3. Next, I will work up a detailed line item estimate (each service within the estimate broken down by its cost) based on the information provided. 4. Present the detailed line item estimate to the client via Thumbtack message or the client's e-mail for their review. 5. Answer any questions related to the estimate or project that the client may have. 6. Once a signed estimate is received and any payment terms are taken care of (deposits, initial payments) I will firm book the client's project.
- What education and/or training do you have that relates to your work?
James received his Associates Degree in television and radio production in 1990. He served as a Producer/Production Manager for VideoPlus, Inc. where he oversaw editorial operations, freelance producers, and project budgeting for the nationally known video production company. Mr. Willis’ served as producer/co-writer of the internationally released feature film “The Dreaded”, wrote and produced the independent television pilot “West Texas Khaki”, and served as Art Director and Location Manager on the award winning feature film "Love Land." He currently works through his company Ignite Productions & Entertainment, LLC on various projects ranging from wedding and event videography & editing to corporate image videos. James has recently completed the feature length documentary "Field of Valor: Air Activities of Texas" which was released December 3, 2019.